The Kroll Ontrack Home Quality Commitment
Our Recovery Guarantee – The Kroll Ontrack Home Quality Commitment
One you have accepted our quote, we will work to recover the maximum amount of data* in the same condition as previous to your data loss.
Should our engineers ascertain that they are unable to recover 85% or more of your data and/or your files have suffered irreparable harm as a result of the data loss damage, then we will ask whether you wish to receive the data that can be recovered. If you do not wish to proceed, we will issue a full refund and return your original drive - we call this the Kroll Ontrack Home Quality Commitment.
*Data is considered all user files (such as documents, photos, videos and music), but excludes system files such as software programmes and operating systems.